Frequently Asked Questions
Visiting hours
We recommend visiting from 8 am until 8 pm, but you are welcome to visit 24 hours a day. Please call in advance for after-hours visits to ensure access.
What is it going to cost?
The cost will depend on the payer source, insurance, managed care, Medicare and Medicaid. Our highly experienced Business Office Manager will be glad to guide you through this process.
Do you offer activities and how do I find out about activities provided for the resident?
In addition to our daily activities, the Activities Manager often plans special events and provides community outings. A monthly calendar is posted to keep residents informed of upcoming events and we always welcome friends and family to visit and attend our special events. Please feel free to suggest new activities for us to try!
How is the laundry done? Can family members take laundry home?
Laundry services will be provided by our facility. Please label all of your items with your name and an inventory sheet will be completed upon admission. Your family is also welcome to provide laundry services for you.
What type of furniture will I have in my room?
Your room will be set up with a bed, nightstand, and closet along with enough room to put away your personal belongings. These items can be replaced with your own furniture which is subject to size and space allowed in the room.
Is there a limit to the number of people who can visit at one time?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.
What is the policy on electrical items?
All electrical items such as clocks, lamps, charging stations, etc. must be checked in by the Maintenance Department and must have the UL label on the cord. We do not allow the following items in the rooms: toaster ovens, deep fryers, curling irons, electric skillets, heating pads coffee pots, and microwave ovens. Please check with the Maintenance Department if you have questions on what is allowed.
Can children visit?
We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.
Can we bring a family pet to the facility?
We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
How often will a physician or health professional visit?
Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
Can I take my loved one home for a visit?
Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Lincoln Community Care Center
Attn: ___________________ Room No. _____
205 Timberline Drive
Lincoln, MO 65338
Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand-deliver to your loved one residing in our facility. Our email feature is free of charge.
Is smoking permitted in the facility?
For the safety and welfare of all residents and staff, we are a non-smoking facility.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
May I bring my own television?
Feel free to bring in your own television from home. We ask that you do not bring anything over a 32-inch flat-screen TV.
How often will the Rehabilitation staff work with my loved one?
Your rehab director can inform you of the rehabilitation program designed for your loved one.
Who do I talk to about food preferences? Are there alternate options to each day’s menu?
Upon admission, our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.
Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.
